CaseHero

Record & transcribe calls

Free · In‑App Purchases · Designed for iPad. Not verified for macOS.

10 Ratings 5.0
Age Rating 16+ Years
Category Productivity
Developer RESOLVR SOLUTIONS LLC
Language EN English
Size 72.8 MB

Refreshed Achievements that track your progress reliably — and a new "Be the Reason" badge for inviting a friend. Every company records your calls for their quality assurance. Now you can record them for yours. You hang up thinking you got the refund. The next rep says nothing was logged. The promise gets walked back. The recording exists, but only the company has it. CaseHero gives you the other copy. After every call, you get a written summary of every promise, dollar amount, and deadline the agent gave you, with the audio clip behind each one. When a company says "we never said that," you play it back. Out loud. On the next call. What you get: - A written summary of every call, with promises, dollar amounts, and dates already pulled out - Audio proof attached to every promise - A timeline for each case so you can see what is open, what is resolved, and what to follow up on - Tips from other users who called the same company about the same issue - A reputation score for each company so you know what kind of fight you are walking into The first call is the most important call. Make sure you have proof of what was promised. Document. Track. Resolve. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Ratings & Reviews

Incredible tool! What a completely different experience when dealing with customer service.
Great app! User friendly and would recommend to everybody.
Casehero helped me successfully recoup a refund that I was owed- HUGE win!

What’s New

A cleaner way to wrap up every call, achievements that finally track what you do, and a new way to have someone's back. A CLEANER CALL WRAP-UP The screen right after a call is redesigned so finishing takes a few taps and nothing important gets skipped: • A clear header with the company logo, name, and call length • A smart date that reads the way you think — the time if it was today, "Yesterday," the weekday if it was this week, or the date if it was longer ago • Assign the call to a profile first, before you set a reminder, so you never lose your place • Add Follow Up is now one obvious button that sets a calendar reminder so a key callback never slips ACHIEVEMENTS, REFRESHED A full visual rebuild — and your progress now tracks reliably: • Cleaner cards with a quick count of what you've earned, what's in progress, and what's still locked • Tap any achievement to see your progress and what it takes to reach the next level • Uploading documents now counts toward your case-building achievement BE THE REASON Invite a friend and unlock a brand-new achievement for being the one who brings them in — with a warm, one-of-a-kind look all its own.

1.54.0 4d ago

New: CaseHero Matters. Open a case before you ever pick up the phone. • Log it the moment it starts • Everything collects in one place • Show up to your first call ready

1.53.0 Jun 20

Hot fix for feature spotlight.

1.52.1 Jun 16

Under the Hood Tuning.

1.52.0 Jun 15

THE BRIEF Your cases pile up, and it's easy to lose track of which one actually needs you today. The Brief reads across all of your open cases and tells you what to do next, in priority order. • One card per case, every case that needs attention • The single most important case is featured up top under "One thing first" • Each case leads with its one next step and a clear tag for whose move it is: waiting on them, your next step, or confirm to close • Company logos and your last contact date on every card • Tap any case to jump straight in TUNE HOW MUCH YOU SEE You decide how much the Brief surfaces. Pick Calm for only the most urgent cases, Balanced for a focused set, or Everything for nearly every open signal. Your choice sticks, and you can change it anytime. A NEXT STEP ON EVERY CASE Open any Call Receipt and a pinned card now shows the single most useful thing to do next, whether that's following up on a promise that's gone quiet, confirming a resolution, or getting ready for your next call. REIMAGINED INSIGHTS Insights has been rebuilt into an honest scoreboard of how you're doing, not a to-do list. • A true resolution rate based on real call outcomes • How long and how many calls it tends to take you to resolve • Which companies you call most, and which are toughest versus smoothest • What you've secured and the caseload you're carrying FIXES & IMPROVEMENTS • Unified status badges across Home and every case card • Refreshed priority and resolution colors to match the iOS system palette

1.51.0 Jun 4

Get ready before you ever pick up the phone. • Build Your Case — start a plan for any company and issue. CaseHero helps you sort out what to say and what to have ready, with a starter script in your own words. • Your Dashboard — a new home base for your plans, documents, and tools, all one tap away. • Company Watchlist — keep a short list of the companies you might need to call, so they're ready when you are. • A smarter Explain my Document — turn any PDF into a clear, plain-English summary you can actually use. Plus faster scrolling and a handful of fixes.

1.50.0 May 31

Export a Case File: every case can now be exported as a single archive with a self-contained HTML viewer, a printable PDF, your audio, attachments, and structured data for commitments, facts, agents, and companies. Tap Export Case File on any Call Receipt, or left-swipe a case on home.

1.49.0 May 26

CaseHero already surfaces the moments that matter, but sometimes you want a clip on your own terms. Open any transcript and switch to snippet mode to carve out exactly the segment you want to save.

1.48.0 May 17

Bulk-identify unknown callers in one tap, secure your account with SMS verification at sign-up, and enjoy sharper status cues across the home screen.

1.47.0 May 14

A warmer welcome on the home screen — a personalized greeting, a live status dot that pulses while CaseHero is listening, and a new Meet CaseHero walkthrough that shows how calls, transcripts, and cases come together.

1.46.0 May 13

A fresh dial screen, a smarter home, and your documents finally talk back. • Redesigned Dial Screen. A cleaner iOS-native look, a single Auto-Connect toggle that controls how Start Call behaves, and Favorites, Find Business, and Support Directory now live in a bottom tab bar. • Account Rollup on Home. See your whole portfolio at a glance with a new panel at the top of the cases view showing total case count, status breakdown (resolved, in progress, escalated, pending), and open follow-ups due in the next 7 days. • Explain This Doc & Compare to Calls (beta). Tap Explain this doc for a plain-English breakdown of what a stored PDF is, the obligations it creates, and the dates and dollar amounts that matter. Tap Compare to calls to pick a company or case from the last 30 days and surface places where the agent said something different from what the document says, with one-tap jumps to both. PDFs only for now. • Guided Tour Reaches Live Calls. The in-app tour now extends into the live calling screen so first-time users see exactly where the controls live while a call is happening. Thanks for being a CaseHero. Keep the feedback coming.

1.45.0 May 12

• Echo Insights got a full visual rebuild with a cleaner iOS-native feel, a new resolution ring, and an activity rhythm view that shows when you tend to make calls • Pulse now lets you slice CFPB complaint data by 7, 30, or 90 days • Streamlined home tab strip so the things you reach for most stay front and center

1.44.0 May 11

Move calls between cases with a simple swipe. Consolidate related calls or split one out. Case organization is now fully in your hands. Swipe right on any case card to link it to another case Single-call cases move instantly to the target case Multi-call cases let you pick exactly which calls to move Unlink any call from the detail view via the ellipsis menu Unlinking restores the original case hierarchy automatically

1.43.0 May 6

Fixed an issue where bookmarking a snippet on a call.

1.42.1 May 5

Catch Up Before You Speak • New Catch Up tab on the Live Call screen for any call that continues a case • See the commitment, agent chain, and bookmarked moments from your last call Bookmark Anything on a Receipt • One tap to bookmark commitments, facts, disagreements, and critical moments • Bookmarked snippets surface automatically in the Catch Up tab next time Agent Chain on Every Receipt • Agent names and roles are extracted automatically, with supervisors marked

1.42.0 May 5

The home screen got a major refresh. Every card is now a case, showing your most recent call at a glance. Switch between Snapshot and Detail views with a single tap, and expand any case for the full call timeline. Smarter deletes too: swipe a card to remove an entire case or just one of its calls, with the option to clean up recordings and notes at the same time. Faster, calmer, easier to navigate.

1.41.0 Apr 30

ProTips and Pulse are now powered by real Consumer Financial Protection Bureau (CFPB) complaint data, giving you smarter tips before your calls and richer context on the Pulse screen.

1.40.0 Apr 29

The Live Call screen got a refresh. Document Storage is now front and center during your calls, and the in-call guide has been rewritten for clarity.

1.39.0 Apr 21

Under the Hood Tune-Up

1.38.0 Apr 15

ProTip refresh.

1.37.0 Apr 9

Complete visual refresh of the Pulse screen with cleaner design, improved readability, and smoother interactions throughout.

1.36.0 Apr 8

Smoother playback when listening to your calls.

1.35.1 Apr 7

Added secure password reset flow using SMS verification codes for improved account recovery.

1.35.0 Mar 31

Quick fix to app preview. Thanks!

1.33.1 Mar 22

Fixed a few bugs and improved performance. Enjoy!

1.33.0 Mar 22

A cleaner way to wrap up every call, achievements that finally track what you do, and a new way to have someone's back. A CLEANER CALL WRAP-UP The screen right after a call is redesigned so finishing takes a few taps and nothing important gets skipped: • A clear header with the company logo, name, and call length • A smart date that reads the way you think — the time if it was today, "Yesterday," the weekday if it was this week, or the date if it was longer ago • Assign the call to a profile first, before you set a reminder, so you never lose your place • Add Follow Up is now one obvious button that sets a calendar reminder so a key callback never slips ACHIEVEMENTS, REFRESHED A full visual rebuild — and your progress now tracks reliably: • Cleaner cards with a quick count of what you've earned, what's in progress, and what's still locked • Tap any achievement to see your progress and what it takes to reach the next level • Uploading documents now counts toward your case-building achievement BE THE REASON Invite a friend and unlock a brand-new achievement for being the one who brings them in — with a warm, one-of-a-kind look all its own.

Version 1.54.0 4d ago

App Privacy

The developer, RESOLVR SOLUTIONS LLC, indicated that the app’s privacy practices may include handling of data as described below. This information has not been verified by Apple. For more information, see the developer’s privacy policy .

To help you better understand the developer’s responses, see Privacy Definitions and Examples .

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Data Linked to You

The following data, which may be collected and linked to your identity, may be used for the following purposes:

#### Analytics

Diagnostics

#### App Functionality

Contact Info
User Content
Identifiers
Usage Data
Diagnostics

Data Not Linked to You

The following data, which may be collected but is not linked to your identity, may be used for the following purposes:

#### Analytics

Usage Data

### Data Linked to You

* Contact Info * User Content * Identifiers * Usage Data * Diagnostics

### Data Not Linked to You

* Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller

RESOLVR SOLUTIONS LLC

Size

72.8 MB

CaseHero

CaseHero

What’s New

Data Linked to You

Data Not Linked to You

Accessibility

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