Salesforce partners not seeing meaningful revenue from Agentforce AI platform, report says

Salesforce partners say they have yet to see any meaningful revenue from Agentforce, two years after the CRM giant launched its AI platform, promising spectacular growth.

That's according to a recent report from TD Cowen, which surveyed Salesforce partners and found muted interest in the technology, designed to let users build AI agents for customer interactions.

The survey of partners in the US, Europe, and Asia found growing customer interest in Agentforce, but no revenue yet.

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Asked about interest in Agentforce AI Agents, 11 percent of respondents said they had not seen much immediate interest, while 56 percent said they expected to see interest but needed time for initiatives to mature. A third of partners said there was strong interest in Agentforce as they were starting to see buying and trial activity. However, none were seeing Agentforce become a driver of bookings activity.

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The report also noted weaker commercial growth among partners across Salesforce's portfolio. A third were meeting or beating targets as opposed to 43 percent in the previous quarter. “Agentforce adoption \[is\] still subdued," the report said.

Salesforce did not immediately return a request for comment.

In its most recent results for Q1 FY2027, ended April 30, the CRM vendor said its current remaining performance obligation – a measure of future contract values – had grown 14 percent year over year to $33.6 billion, “propelled by Agentforce, Data 360, and Slack, partially offset by softness in commerce and Tableau.”

“We are seeing incredible demand for Agentforce with annual recurring revenue now greater than $1 billion,” CEO Marc Benioff told analysts.

Salesforce has backed Agentforce to help it beat the so-called SaaSapocalypse — where AI agents perform common enterprise tasks and obviate the need for software upgrades. It says Agentforce will help customers build, test, deploy, manage, and orchestrate AI agents in the enterprise.

The TD Cowen report is not the only dark cloud over the strategy.

Last month, a report from KeyBanc Capital Markets cited its CIO survey, which found customers did not view the CRM plan favorably.

"Our checks and customer conversations have not been strong, nor has the feedback been on Agentforce. What we can piece together in the disclosed numbers does not signal building momentum and, most recently, our CIO survey delivered another blow with Salesforce being a standout for the wrong reasons," the report said.

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KeyBanc found that partners and customers thought enterprise data was not coherent enough to do meaningful AI work and that Agentforce, “as a product, just isn't there." ®

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SAAS Salesforce partners not seeing meaningful revenue from Agentforce AI platform, report says Show us the money

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