Basecamp 5 and HEY are down
Basecamp 5 and HEY are down
Postmortem
This morning, power maintenance in our Ashburn datacenter caused our load balancers there to briefly stop serving customer traffic. That meant Basecamp and HEY were down for some customers in the U.S. and parts of Europe. Our three other datacenters remained online during the incident.
After fixing the root cause, we noticed some lingering network instabilities. This led to increased errors with using Basecamp and HEY. Our Ops team quickly rolled out a fix for these as well.
This was an avoidable problem. These devices should be resilient to this type of maintenance but were misconfigured. We’ve corrected the issue that caused today's incident to prevent this problem from recurring.
We’re very sorry for interrupting your work today. If you have any questions, or if we can help in any way, please reach out to our support crew.
Posted Sep 29, 2026 - 14:26 UTC
---
Resolved
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Posted Sep 29, 2026 - 12:34 UTC
Update
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Posted Sep 29, 2026 - 12:32 UTC
Update
Basecamp 5 and HEY are coming back online. We're actively monitoring both.
Posted Sep 29, 2026 - 12:30 UTC
Update
We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.
Posted Sep 29, 2026 - 12:26 UTC
Update
We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.
Posted Sep 29, 2026 - 12:20 UTC
Investigating
Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
Posted Sep 29, 2026 - 12:10 UTC
This incident affected: Basecamp 5 and HEY.
Subscribe to updates for Basecamp 5 and HEY are down via . You'll receive .