AI workforce thatanswers voice calls.answers voice calls.
NextivaThe #1 platform for business conversationsTrusted by 100,000+ businesses
AI workforce thatanswers voice calls.answers voice calls.
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XBert is an AI employee.
It learns your business and handles every customer conversation from start to finish — solving what it can on its own, and looping in your team when you want it to. You set the rules.
Live · VoiceIn progress
\~70%\~70%\~70% of customer conversations resolved with no human involved.
Calls, Texting, and Live Chat. XBert resolves conversations around the clock. Your team only steps in when it matters.
XBert knows your business better than a human ever could.
Most AI forgets your customer the moment the conversation ends. XBert reasons over every interaction your business has ever had with a customer. Who they are, what they’ve asked, what happened last time.
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NEXT.IQ powers XBert
Knowledge
Knowledge Layer
Read about the Knowledge Layer
Every answer is citation-backed. Every source is traceable. Your AI doesn’t guess. It knows. You see it all.
Journal
Customer Journal Layer
Read about the Customer Journal Layer
Every interaction with a customer is threaded into one continuous story. The 50th call is informed by the first 49 while they’re still on the line.
Guardian
Guardian Layer
Read about the Guardian Layer
Guardrails keep it on-script. Permissions keep data separate. Every action is logged. Built for industries where trust is everything.
- 01Internal teams
- 02Sales & service
- Call completedTranscript
- CRM updatedCRM
- Follow-up readyCalendar
- Checked customer history
- Compared 49 interactions
- Workflow guidance refined
- Nearly 20 years serving customers
- Trusted by 100,000+ businesses
- 99.999% uptime
- Billions of interactions annually
- Call answering
- SMS and live chat
- Appointment booking
- Calendar and CRM sync
- Transcripts and analytics
- Team handoff
- No contracts
- 30-day money-back guarantee
- 23+ languages supported
- Powered by Nextiva
- Custom AI training for your business
- Calendar and CRM setup
- Greeting and voice configuration
- Live testing before launch
Work smarter together.
NEXTIQ Assistant helps your entire organization stay aligned, informed, and productive. Summaries, action items, drafted replies — inside the conversations you’re already in. NEXTIQ Assistant for Internal Teams→A competitive edge on every conversation.
Get real-time insights, drafted outreach, full customer context, and guidance in the moment — so your teams move faster, respond smarter, and never miss an opportunity. NEXTIQ Assistant for Sales & Service→01 / 05
Every customer issue takes one conversation.
Customers will never repeat themselves again.
XBert will help you master the customer conversation.
One customer journey. For life.
Your XBert gets smarter after every interaction.
Booking, billing, support, scheduling. XBert handles all of it in a single conversation. XBert is assisted by our NEXT.IQ Flow which elevates its performance beyond generic AI.
XBert handles conversations on its own. But when your team does step in, it shifts to coaching mode. Full context, suggested responses, and next steps so every agent performs like your best and your new hires onboard with an AI coach.
It’s humanly impossible to know every single one of your customers. XBert remembers every interaction, every preference, every open issue and uses all of it to make every conversation feel personal.
XBert threads calls, messages, purchases, and follow-ups into one customer journal. It remembers what happened, what each customer prefers, and what needs to happen next.
XBert reasons over the customer journal, notices how work gets resolved, and turns those patterns into better guidance. The more it handles, the smarter it gets.
Tap Next to watch XBert handle it
Can I move my appointment to Thursday?Afternoon if you have itAnd text me the confirmation
Can I move my appointment to Thursday?CustomerCustomer journalLearning loop
Customer Context
Maya ChenVertex Industries
Returning customerText first
49interactions
Openfollow-up
Thu 2pmnext slot
Recent activity
Customer Journal ThreadCTX.SEQ
1. 01First contactNeed captured 2. 02Calendar checkedOpen slot found 3. 03Appointment bookedConfirmed by SMS 4. 04Service completedOutcome logged 5. 05Next contactXBert already knows
XBert Learning Loop
Customer journal reasoning
Pattern found: customers who miss reminders usually reschedule by text. Updating the follow-up guidance for the next conversation.
NEXT.IQLearned signalText first after missed reminder
SendContinue
PreviousPPrreevviioouussNextNNeexxtt
Tomas Gorny — Founder & CEO · XBert + Nextiva
Become impossible to compete with.
Built by people who know what customer work really takes.
Nextiva has watched real teams handle calls, rushes, handoffs, and missed opportunities.
Built for the frontline.
Owners, managers, and frontline teams are usually the busiest people in the business. XBert was built for them.
A new employee, not another tool.
Today it handles calls, texts, and chats. Over time, it becomes a larger part of how customer work gets done.
SalesforceGoogle CalendarEpicQuickBooksZendeskMicrosoft TeamsShopifyZoho
SalesforceGoogle CalendarEpicQuickBooksZendeskMicrosoft TeamsShopifyZoho
HubSpotOutlook CalendarCalendlyHousecall ProSlackServiceNowCloverCustom APIs
HubSpotOutlook CalendarCalendlyHousecall ProSlackServiceNowCloverCustom APIs
01
Customer data stays isolated.
Account-specific knowledge stays tied to the account. Customer data is not used to train shared models.
02
Built for regulated conversations.
HIPAA and GDPR compliant, SOC 2 audited, encryption in transit and at rest, and BAAs with AI providers.
03
You define the boundaries.
Set what your AI can and cannot do — topics, actions, tone, and escalation triggers. When it reaches a limit, your team gets the full transcript and context.
$99per month
100 sessions included, at $0.99 each.
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Guided setup available.
XBert is easy to set up on your own. If you need a hand, our team is here.
Complex custom integrations may require support scoping.